When someone dies at home, the first contact should be with the deceased’s doctor who, if satisfied with the death, will issue the medical certificate of death. Sometimes you will be asked to collect this from the surgery. If the doctor is uncertain as to the cause of death he will refer the death to the coroner. If you are uncertain whether someone is dead then call the doctor or dial 999 and ask for an ambulance. Contact Us: We will arrange a meeting with you to discuss all your requirements and any support you may need at this time.
When someone dies in hospital or in a nursing home
If relatives are not present when death occurs the nursing staff will contact you. They will arrange for a doctor to issue the medical certificate of death and a release form, which needs to be signed by the next of kin, releasing the deceased into the care of the funeral director. If the funeral is to be a cremation please inform the hospital staff. When all necessary paperwork has been completed we will collect the deceased and take into our care.
If death occurs in a nursing home the nursing staff will contact you and they will make the arrangements with a doctor. They will then contact us on your behalf to arrange to collect the deceased and take into our care. Contact us: We will arrange a meeting with you to discuss funeral arrangements, and collection of the deceased to take into our care.
When someone dies unexpectedly
If a death is unexpected it is normal for the coroner to be involved. The main duties of the Coroner are to investigate all sudden and unexpected deaths. Once a death has been reported to the coroner the facts surrounding the death will be investigated. This may include a post-mortem examination to establish the cause of death. Contact us: We will liaise with the coroner and advise you of procedures.
When someone dies away from home or abroad
When someone dies away from home the formalities will be completed by a doctor or hospital staff in that area. Arrangements can be made by us to bring the deceased home.
We will make all necessary arrangements with officiating clergy, cemeteries or crematoriums and assist you in the completion of documentation. You will receive confirmation of all arrangements and a detailed estimate of costs.