The funeral service that caters for everyone’s needs

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What Happens When Someone Dies

If a loved one has sadly passed away at home, the first contact should be with the deceased’s doctor who, if satisfied, will issue the medical certificate of death. Sometimes you will be asked to collect this from the surgery.

If the doctor is uncertain as to the cause of death, they will refer the death to the coroner. If you are uncertain whether someone is dead, you should call the doctor, or dial 999 and ask for an ambulance. 

What happens when someone dies in hospital or in a nursing home

If your loved one is residing in a care home, and family are not present when passing occurs, the nursing staff will contact you. They will arrange for a doctor to issue the medical certificate of death and a release form, which needs to be signed by the next of kin, releasing the deceased into the care of the funeral director. 

If the funeral is to be a cremation, please inform the hospital staff. When all necessary paperwork has been completed, the funeral director will collect the deceased and take them into their care.

If a death occurs in a nursing home, the nursing staff will contact you and they will make the arrangements with a doctor. They will then contact the funeral director on your behalf to arrange to collect the deceased and take them into their care. 

What happens when someone dies unexpectedly

When a death is sadly unexpected, it is normal for the coroner to be involved. The main duties of the Coroner are to investigate all sudden and unexpected deaths. Once a death has been reported to the coroner the facts surrounding the death will be investigated. This may include a post-mortem examination to establish the cause of death.

What happens when someone dies away from home or abroad

If someone passes away abroad, you may have concerns over returning them to the UK, or how to gain the death certificates. When someone dies away from home, the formalities will be completed by a doctor or hospital staff in that area. Arrangements can be made by a funeral director to bring the deceased home.

Please do not hesitate to contact us to discuss your options and the different services that we offer. Whatever your requirements are, we can help and arrange it for you.

Compassionate and Professional

Your calls will be taken in person locally not by a call centre, with complete confidentiality, 24 hours a day, 365 days a year.

Funeral arrangements can be made at our premises, at your home or via email.

Simple Service Cremation £1995.00

To a local crematorium or cemetery, the day and time is at our discretion, a coffin of our choice included. Third party costs are not included and need to be added to the above cost. Local crematoria cost can be found on this website by clicking the pricing tab.

Unattended Cremation £950.00

When no service and no attendance is required. Day, time and crematorium at our discretion. Provision of our choice of coffin, suitable for the purpose of cremation.

Cremation Fee Included.

Excludes Doctor’s Fees.

Has Someone Passed Away?

We understand at this difficult time you need someone to guide you through it all. We’re on hand to help after someone you love dies.

Arranging a Funeral

We’ll talk you through the process and what’s involved, so that you can make the right decision both for you and your loved ones.

Pre-Paid Funeral Agreement

Funeral plans

As a company we are not a funeral Plan provider.

We are though in most circumstances able to carry out instructions from a funeral plan purchased from a third party. Please contact us, to discuss your needs.

We're Here to Support You

Get in touch to see how we can support your needs

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A Few Kind Words...

“Would you please pass on our thanks to the young lady who conducted the burial of Joyce Ashby last week. She was so kind to Jean my very elderly cousin especially on the ride back in the Limo taking us through Richmond Park and chatting all the way. We then went on to have a family picnic in Jean’s garden in the sunshine a lovely way to remember Joyce and the perfect day for Jean. Very many thanks from all of us in North Wales.”

Sheila, Keith & Rhoada Ashby

Dear Mr Alan Greenwood, I cannot thank you and your team in Bookham enough, for the excellent service they provided in every respect in the Cremation of my wife.

Your resident Funeral Consultant Mary fully explained all we needed to understand and advised the options available to us.

Her in depth knowledge of all the service providers including, Order of Service, authors and print selection, Celebrant, Hall and refreshments.

So many things which without her I would have been lost.

In the past few days I have received so very many complements and praise for the service you gave.

Do please allow other potential clients to share our experience.

Yours sincerely

Terry Eves-Thorpe

Sheila Eves-Thorpe

To Lisa and all at Greenwood’s
Thank you for all the care and professionalism you have shown whilst caring for my Dad.
Thanks also for being so wonderful whilst looking after Diane and me, we are so grateful,
you took the pressure away from us during a very stressful time.

Sally and Diane

“Just a wee note to say a huge thank you for your amazing support, care and friendship when helping us to arrange my dad’s funeral. Although it was such a difficult time for us as a family, you ensured that we were so well looked after & that everything went perfectly. Our tears often turned to laughter in your company & that’s because you helped us remember the good times.

Thank you for everything from the bottom of our hearts. We would also like to thank the whole team involved in helping before, during and after my dad’s funeral. You truly are amazing, showing such dignity, compassion, care and professionalism. Thank you.”

Karen, Anna & family

“Thank you so much for the care you took of mum and help and kindness you showed us making a very sad time so much easier to bear. With very best wishes and a very big thank you.”

Claire, David & Pia Stevens

“We just wanted to say a huge thank you for everything you did for us. You certainly made a very emotional and difficult time so much easier to bear. We are so grateful for the support you gave us and your gentle guidance along the way. Everything was perfect thanks to you and we would highly recommend you to all. With very best wishes.”

Family of Stanley Stearman

“Thank you very much indeed for all your professionalism, support and guidance throughout the whole process involved in caring for my mother.

From the moment we met the staff at Holmwood Nursing Home until my collection of thank you notelets for my father to use I felt that everything was conducted in a most efficient and sensitive manner. I know that Clive spent a good deal of time with you and I was so pleased that we were able to have such a beautiful service very soon after the passing of our dear mother and wife. With thanks once again”

Jane Reg & Clive

“Dear David and Hannah,
Just a quick note to say thank you so much for all your help and support over the last month or so.
The funeral was just as it should have been.
Your staff were lovely and the day went without a hitch.”

Michele & Caroline

“Thank you so much for the way you took care of Loui’s funeral for us. You really went the extra mile, we are really grateful for all your help with the arrangements with Louis and Mum.”

Sheila, Kenny & Family

“Thank you for all your kind attention during the funeral of my husband John on the 24th May. The arrangements were so efficiently and sympathetically handled that it lifted a huge burden from my shoulders. I enclose a cheque in favour of the Alzheimer’s Society in memory of my beloved John.”

Catherine Waterman

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