The funeral service that caters for everyone’s needs

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Privacy Policy

1. How we use your information

This privacy policy (together with our Terms of Use and any other documents referred to in it) sets out the basis on which we collect personal data from our website. We need to provide this information to make sure you know how we process any information collected by us and is in accordance with the Data Protection Act 1998, the General Data Protection Regulation 2017 (GDPR) and ICO (Information Commissioners Office) guidance.

The information we collect applies to:

2. Visitors to our website

When a user visits alangreenwoodfunerals.com we collect standard internet log information and details of visitor patterns. We do this to find out things such as the number of visitors to different parts of our website and this tells us the information that is useful. We do not collect any information that identifies an individual. Some tools we use allow us to find out the company information of who owns the IP address that visits our page. This allows us to better tailor our service to customers. We do not collect personal information through our website.

Should you choose to add a comment to any posts that we have published on our blog, the name and email address you enter with your comment will be saved to this website’s database, along with your computer’s IP address and the time and date that you submitted the comment. This information is only used to identify you as a contributor to the comment section of the respective blog post and is not passed on to any of the third-party data processors detailed below.

3. The cookies used by Alan Greenwood & Sons

Cookies are small electronic files that are placed on your computer when you visit a website. They are often needed to ensure that the website works efficiently. Please find below a table which explains the cookies that we use and why:

4. Cookie 1

Alan Greenwood & Sons site acceptance (mrs_cookie_level)

This cookie is used to record if a user has accepted the use of the cookies on our website.

5. Other Gif and Web Tools

As well as cookies we may use other tools on our website. These are used in addition to the cookies above which allow us to collect information about you and your browsing use within our website. This information is used to allow us to have a better understanding of the services and information on our website which are of use to our visitors.

6. You can opt out of Cookies

You can refuse the use of cookies on this website by refusing to opt into their use by the cookie settings at the bottom of our privacy statement.

Alternatively you can refuse the use of cookies by activating the setting on your browser which allows you to refuse the setting of cookies. You can also delete cookies by clearing your browsing history (this will depend on your browser).

Websites which are linked to us may also be using cookies. If you have any concerns you should contact the third party website for more information.

Helpful Links
To opt out of being tracked by Google Analytics on all websites http://tools.google.com/dlpage/gaoptout.

7. People who request information on our services

Alan Greenwood & Sons hold the details of the visitors who request information on our services and products. These details may be used to contact these people at a later date.

Any information or statistics relating to our business that we disclose to others shall not identify any visitors personally. We may, for example, perform statistical analyses of the behaviour of the users of our website in order to measure interest in the various areas of our website.

In the event that we sell or buy any business or assets, we may disclose your personal data to the prospective seller or buyer of such business or assets.

If Alan Greenwood & Sons or its assets are acquired by a third party, personal data held by it about its customers, will be one of the transferred assets.

We will use this information if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use and other agreements; or to protect the rights, property, or safety of Alan Greenwood & Sons, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

We will not pass on or sell your personal information to a third party.

8. Where we store your information

The data that we collect and process is stored on our dedicated servers held within the UK.

Unfortunately the transmission of information via the internet is not completely secure. We will do our very best to protect your personal data, however we cannot ensure the security of your data transmitted to our site. Any transmission is at your own risk. Once we are in receipt of your information, it will be handled according to our Data Protection Policy.

9. Your right to access personal information

You have the right, on request, to receive a copy of the personal information that we hold about you. You have the right on request:

10. Data Controller and Data Protection Officer

The Data Controller of this website is: Alan Greenwood & Sons, 66 Send Road, Send, Woking, Surrey, GU23 7EU

The Data Protection Officer is: Mary Greenwood
Email: [email protected]

11. Changes to the Privacy Policy

In the future, we may need to alter or amend this Privacy Policy. All changes will be posted on this page on this website. This Privacy Policy was last updated on 11th March 2020.

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A Few Kind Words...

“I cannot believe that a month has passed since we first met, the day after Brian died. Within a short time of our encounter, I know that an occasion I had always dreaded would be transformed into a positive, memorable occasion – and so it was!

Your warm and practical attitude, as well as highly professional advice, immediately instils confidence. Every detail of the proceedings is meticulously explained and I felt completely relaxed. Thank you Jess for making everything work so well. You are a remarkable lady with a definite vocation and I wish you all the very best for the future. I felt I found a real, new friend, just when I needed it most.”

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Irene

“Dear Fran

I just wanted to drop you an email to thank you for all your care and support in the arrangements for my dad, John.

I know that my Mum, Valerie, was most grateful for your support and care, particularly last Friday which was a difficult day for her. Mum said to me that you went over and above in her eyes, making sure she was ok before you would let her leave.

Dad would have highly approved of the day yesterday, and that’s all we could have asked for. It really was the celebration of his life that he would have wanted.

Again, my sincerest thanks and gratitude to you all.”

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Helena

“Dear David and Hannah,
Just a quick note to say thank you so much for all your help and support over the last month or so.
The funeral was just as it should have been.
Your staff were lovely and the day went without a hitch.”

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Michele & Caroline

Dear Mr Alan Greenwood, I cannot thank you and your team in Bookham enough, for the excellent service they provided in every respect in the Cremation of my wife.

Your resident Funeral Consultant Mary fully explained all we needed to understand and advised the options available to us.

Her in depth knowledge of all the service providers including, Order of Service, authors and print selection, Celebrant, Hall and refreshments.

So many things which without her I would have been lost.

In the past few days I have received so very many complements and praise for the service you gave.

Do please allow other potential clients to share our experience.

Yours sincerely

Terry Eves-Thorpe

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Sheila Eves-Thorpe

“Dear John,

Thank you for the wonderful service, support and help you offered me and the way you looked after my partner Bob, after he passed away.

From the professionalism and courtesy your team showed on that most traumatic moment – taking Bob from our house – to your kindness, and surefooted advice, the recommendation of the Celebrant, and then your kindness in coming to the cremation as well.

It’s been the hardest month or so of my life and yet I was so pleased with how the service went, the wonderful order of service you arranged and helped me with and of course the music as well. Throughout it all you treated me with respect, dignity and gave me such helpful advice. I’m not sure I would have managed well without that. Even more, I can now look back and reflect that the day went well and represented my partner and our love so well.

I think it’s important to thank people when they have done such a great job.”

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Douglas

“The family would like to thank you and the whole team at Greenwood’s for your warm and professional service. We were delighted with your attention to detail and the relaxed but respectful manner of the Attendant and Bearers on the day itself. Many of our friends commented on the ‘dignity with lightness of touch’ and said it was one of the best-organised funerals they had attended. It was certainly a very different experience from my father’s funeral twelve years ago, and we shall recommend you wholeheartedly to others.”

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Carole Day and Family

“Thank you very much indeed for all your professionalism, support and guidance throughout the whole process involved in caring for my mother.

From the moment we met the staff at Holmwood Nursing Home until my collection of thank you notelets for my father to use I felt that everything was conducted in a most efficient and sensitive manner. I know that Clive spent a good deal of time with you and I was so pleased that we were able to have such a beautiful service very soon after the passing of our dear mother and wife. With thanks once again”

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Jane Reg & Clive

“Lynn, Bruce and I thank you so much for the wonderful understanding and help you have given us over the past days.It has been a difficult time but made so much easier by your guidance. With your kindness, we feel we managed to say our goodbyes to ‘Roger’, ‘Dad’ and ‘Grandy’ – showing our love and thanks to him for looking after us so perfectly over the years.”

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Pat Clark

“Dear Donna,

Just a little something to say thank you very much for all of your kind support during a very difficult time.

You really went above and beyond to help us and it was truly appreciated.

Thank you for helping us organise such a personal and fitting service for Margaret and everything else that you did for us.”

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Bill, Sandra, Vicki and Family

Dear Chloe,

We just wanted to all thank you and the rest of Alan Greenwood team for providing excellent service for organising and conducting our mother’s funeral – The day went perfectly.

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Mike

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